Definition
Claim Intimation
Claim intimation is the act of formally notifying the insurer that a claim event, such as hospitalisation or death, has occurred, within the stipulated time.
Most health policies require intimation within a set window, for example within 24 hours for emergency admission or 48-72 hours before a planned hospitalisation, so the insurer can arrange cashless authorisation and assess the case. Late intimation can complicate or jeopardise a claim.
For life claims, the nominee intimates the insurer with the policy number and death details before submitting the formal claim form and documents. Prompt intimation starts the clock on the insurer's service timelines and is the first step that policyholders control in the claim process.
Related terms
- Cashless ClaimA cashless claim is a settlement method where the insurer or TPA pays the network hospital directly, sparing the policyholder from upfront payment of covered costs.
Plain-English explainer from The Dispatch Investors Encyclopedia. General information, not financial advice.