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June 14, 2026
The Dispatch

Definition

Conversational Payments (UPI)

Conversational payments let users initiate and complete UPI transactions through voice or chat-based AI interfaces in natural language, including in regional languages.

Conversational payments (such as NPCI's voice-enabled UPI initiatives) let users pay by speaking or chatting with an AI assistant, which interprets the instruction and guides the transaction, often in regional languages.

This lowers the barrier for users who find app navigation difficult, extending digital payments to less tech-savvy and vernacular users. Authentication (UPI PIN) still secures the actual debit.

It is part of the broader push to make UPI accessible and inclusive, complementing feature-phone and offline modes like UPI123Pay and UPI Lite X.

Related terms

  • UPI123PayUPI123Pay is an RBI and NPCI service that lets feature-phone users make UPI payments without a smartphone or internet, through IVR, missed calls, apps or sound-based tech.
  • SoundboxA soundbox is a small merchant device that announces incoming digital payments aloud, confirming UPI and other receipts instantly without the merchant checking a phone.

Plain-English explainer from The Dispatch Investors Encyclopedia. General information, not financial advice.