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June 14, 2026
The Dispatch

Definition

SCORES (Grievance Redressal)

SCORES is SEBI's online platform where investors can lodge complaints against listed companies and market intermediaries and track their resolution.

SCORES (SEBI Complaints Redress System) lets any investor file a grievance, against a broker, company, mutual fund, or other intermediary, online and monitor its status until resolved. It centralises complaints and enforces response timelines.

If a broker or company ignores or unsatisfactorily handles your complaint, SCORES escalates it within SEBI. India has also introduced an Online Dispute Resolution (ODR) mechanism for arbitration. Knowing these channels empowers retail investors to assert their rights.

Related terms

  • Depository Participant (DP)A depository participant is an agent of a depository (NSDL or CDSL) through which investors open demat accounts and hold securities electronically, acting as the link between investors and the depository.
  • SEBISEBI is the Securities and Exchange Board of India, the statutory regulator of the securities markets, protecting investors and overseeing exchanges, intermediaries and listed companies.
  • Retail InvestorA retail investor is an individual investing relatively small amounts of personal money, as opposed to large institutions.

Plain-English explainer from The Dispatch Investors Encyclopedia. General information, not financial advice.